Zero Hours - Receptionist & Adminstration Clerk

Zero Hours -  Receptionist & Administration Clerk 

       DMC Healthcare

       Permanent

       Salary:  £9.02 per hour

 

  •       Are you confident on the phone and possess good administration skills?
  •       Do you have experience booking appointments and handling patient queries?
  •       Do you have excellent customer service skills and telephone manner? 

 

If you feel that this is the next role for you, keep reading for further information about this exciting and important role at DMC. 

 

The Role

To act as a focal point to the patients between the GP’s, Practice Manager and other members of the primary health care team, ensure administrative and clerical duties within the Practice are carried out within the Practice’s guidelines and policies and that the day-to-day patient administrative activities of the Practice are carried out accordingly.

 

Reception and Appointment system

  • Ensure total familiarity with all appointment sessions
  • Book appointments either face to face or via the telephone
  • Monitor flow of patients in the waiting room ensuring the appointment system accurately reflects the arrival of patients
  • Be the first point of contact for patients who are having difficulty
  • Dealing with patient enquiries both by telephone or face to face
  • Preparing doctors rooms between surgeries
  • Providing patients / pharmacists repeat prescriptions

 

Administration

  • Dealing with patient tasks from Doctors
  • Entering details onto the patient computer medical records
  • Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
  • Generating repeat prescriptions
  • Registering temporary and regular patients on to the computer system

 

General Duties

  • Be involved generally in the maintaining and encouraging of adequate security measures e.g. locking doors, setting security alarm where relevant. Complying with IG and smartcard security.
  • Leave desk tidy at the end of each day.
  • Maintain the Health and Safety of all staff, patients and visitors.
  • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
  • Comply and familiarise yourself with the Practice’s policies and procedures.
  • Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Assistant Practice Manager.


Health and Safety responsibilities

  • The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

 

Your experience

  • We expect you will have a minimum of one years-experience in a similar role
  • You will have Maths and English GCSE grade C or grade 4 and above

 

Your skills:

  • Ability to organise, plan and deliver in a fast-paced environment  
  • Excellent communications and customer service skills, and the confidence to communicate to patient in a compassionate way
  • Good administrating skills and good attention to detail  
  • Good skills in Microsoft 365 packages, and you must be comfortable in embracing new technology

 

About us:

DMC Healthcare are a successful and trusted provider of NHS services across England and Scotland. We have grown rapidly in the past decade from a single Dulwich practice to a team of over 400 employees dedicated to giving patients the very best in care.  The Zero Hours - Receptionist & Administration Clerk position is based at the Albion Place Medical Practice in Maidstone, Kent. 

As part of the benefits package you will be entitled to 20 days annual leave with additional leave entitlement with duration of DMC employment, plus the standard 8 Bank Holidays.

If you are interested in applying for this role, please do so by clicking 'Apply Here' on this page and submitting your CV.  If you would like an informal chat about the role, please contact us at 01223 828366.